Booking & cancellation policy

Appointment Deposit Policy

A 25% deposit is required to secure your appointment with Ramos Detailing.

Your deposit goes directly toward the total cost of your detailing service. The remaining balance is due once your detail is completed.

Appointments are not officially confirmed until availability is approved and the required deposit has been received.

How to pay your deposit

You don't pay anything when you send a request. After we approve your date, time, and price, we'll send you deposit instructions.

Square Invoice (preferred): we'll send you a secure payment invoice.

Zelle: send your deposit to (202) 957-9723. Please confirm the recipient with Ramos Detailing before sending, and include your name and appointment date in the memo.

We never ask for card numbers or bank details on this website. Your appointment is confirmed only after we receive and verify your deposit.

Cancellation & Rescheduling Policy

At Ramos Detailing, we reserve time specifically for your appointment to ensure every vehicle receives the attention it deserves. We ask that customers provide at least 48 hours' notice when cancelling or rescheduling an appointment.

Cancellations at least 48 hours before the appointment: full refund of your deposit. No cancellation fee applies.

Rescheduling at least 48 hours before the appointment: free of charge. Your existing deposit transfers to the new appointment.

Rescheduling less than 48 hours before the appointment: a $40 rescheduling fee applies. Your existing deposit transfers to the new appointment and remains credited toward your detailing service. The $40 fee must be paid before the new appointment is confirmed.

Cancellations less than 48 hours before the appointment: the deposit is nonrefundable. No separate $40 rescheduling fee applies to a cancellation.

Missed appointments and no-shows: customers who miss a confirmed appointment without cancelling forfeit their deposit. No additional $40 fee is charged.

Cancellations by Ramos Detailing: you may choose a full deposit refund, or free rescheduling with your deposit transferred.

Emergencies: exceptions may be made at Ramos Detailing's discretion. Please contact us as soon as possible at (202) 957-9723.

The 48-hour window is measured from your confirmed appointment start time, Washington, DC time. Exactly 48 hours' notice counts as on time.

Refund Policy

You qualify for a full deposit refund when you cancel at least 48 hours before your confirmed appointment, when Ramos Detailing cancels and you request a refund, or when Ramos Detailing approves an exception.

Deposits are normally forfeited for cancellations less than 48 hours before the appointment and for no-shows.

Refunds are processed manually through the original payment method. Square payments are refunded through Square; Zelle refunds are coordinated with you directly. Processing fees are never deducted from a full deposit refund.

Offers

First-time customers save 15% on eligible services. Offers cannot be combined. The best eligible offer will apply.

The 15% applies to the service price only, not add-ons, deposits, or rescheduling fees. The Essential Detail already includes $35 in bundle savings compared with booking Interior and Exterior separately.