Privacy Policy

When you contact us, request a quote or schedule an appointment, we may collect:

• Your name, phone number and email address.
• Vehicle make, model, year, size, condition and information you choose to provide.
• Service address, ZIP code or appointment location.
• Requested services, appointment preferences and booking details.
• Messages, inquiries, customer feedback and photographs you share.
• Payment and transaction records, such as amounts, payment methods, status and references.

We do not collect card numbers or bank account details on this website. Payment providers handle payment credentials through their own services.

Our website and service providers may also collect technical information such as IP addresses, browser and device details, referral or advertising information, website activity and cookies.

• Review appointment requests, provide quotes and schedule or confirm services.
• Provide detailing services and communicate about bookings or service updates.
• Respond to inquiries and customer support requests.
• Coordinate payments, invoices and refunds and maintain business records.
• Understand website activity, measure advertising results and improve services.
• Send promotional communications when permitted by law and any required consent.

If enabled, Ramos Detailing may use Google’s AI-assisted messaging tools to respond to inquiries, answer service questions and assist with appointment requests. Messages and information you provide may be processed by Google or other service providers to support those conversations.

Automated responses may be inaccurate or incomplete and do not guarantee availability, final pricing or a confirmed booking. Please do not send card numbers, bank credentials or other sensitive information through messaging tools. You may call or text (202) 957-9723 to communicate directly with Ramos Detailing.

Information may be shared with service providers as necessary for website hosting, booking storage, payment processing, email and customer communications, analytics and advertising measurement. These providers may process information under their own terms and privacy policies.

Ramos Detailing does not sell customer contact information to third parties for their independent marketing purposes. This statement is separate from the advertising and analytics disclosures below.

Information may also be disclosed where required by law or reasonably necessary to address disputes, fraud, safety concerns or the protection of our rights and customers.

This website is built and hosted using Lovable, not Squarespace. Hosting and configured analytics services may process website usage and technical information.

We use Meta Pixel to measure page visits and successful appointment requests and to understand the results of Facebook and Instagram advertising. Meta may receive information about your browser or device, pages visited and booking-request events, including the selected service. Meta may use cookies or similar technologies and process this information under its own policies.

You can manage cookies through your browser settings and advertising preferences through the relevant provider. Browser settings may not prevent every form of measurement. You can contact us about privacy choices or rights available under applicable law.

Customer booking, invoice and payment records are restricted to authorized business access. No method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Information is retained as reasonably necessary to provide services, maintain business and financial records, handle disputes and meet applicable legal obligations. Retention can vary by the type of record and the reason it is needed; some financial and audit records may need to be preserved even after a deletion request.

Call or text us to request access to, correction of or deletion of personal information we hold about you, or to ask about other rights available under applicable law. We may need to verify your identity before acting on a request. Legal requirements and legitimate recordkeeping obligations may limit what can be deleted.

You may also ask us to stop sending promotional communications. Necessary appointment, service or payment communications may still be sent.

Providers involved in our website or customer communications may include Lovable and its hosting and data services, Google if messaging is enabled, Meta for advertising measurement, and Square or Zelle for payments arranged directly with you.

Third-party websites and services have their own privacy practices. Review their policies when using them, including Google’s Privacy Policy and Meta’s Privacy Policy.

We may update this policy when our practices, services or legal requirements change. Updates will be posted here with a revised effective date. Any additional notice or consent required by applicable law will be handled as required.