Welcome to Ramos Detailing. These terms describe the conditions for using our website, contacting our business and scheduling mobile auto detailing services. By booking a service, you agree to these terms and the appointment details and price approved with you, subject to applicable law.
1. Our Services
Ramos Detailing provides mobile auto detailing in Washington, DC and surrounding areas. Services include Essential Detail, Premium Detail, Interior Only, Exterior Only and available add-ons. Review the current description of your selected package; only the agreed services are included.
Service descriptions and available packages may change for future bookings. Changes to an existing appointment will be discussed with you.
2. Appointment Requests and Confirmation
You may request an appointment through our website, by phone or through supported messaging platforms. Requests are subject to availability and review by Ramos Detailing; submitting a form or receiving an automated response does not confirm an appointment.
Please provide accurate contact, vehicle and service-location information. We will review your requested date, time and price with you. No payment is collected when you submit a website request.
3. Starting Prices and Additional Work
Website prices are starting prices unless stated otherwise. Final pricing may depend on vehicle size and condition, excessive dirt, pet hair, staining or additional work requested. Any additional services or charges will be discussed and approved with you before that additional work is performed.
Promotions are subject to the published offer conditions and cannot be combined. An estimate is not a final approved quote.
4. Customer Responsibilities
Please provide a safe, accessible and permitted working location with adequate space around the vehicle. Obtain any property or parking permissions needed for work at your chosen location.
Access to water or electricity may be required depending on the service and equipment; we will confirm any requirements with you before the appointment.
Remove valuables and personal belongings before service. Tell us about known damage, loose components, fragile materials or other concerns before work begins.
5. Deposits, Cancellations and Rescheduling
The following published booking policies apply. See the full Booking & Cancellation Policy for all payment, refund and offer details.
Appointment Deposit Policy
A 25% deposit is required to secure your appointment with Ramos Detailing.
Your deposit goes directly toward the total cost of your detailing service. The remaining balance is due once your detail is completed.
Appointments are not officially confirmed until availability is approved and the required deposit has been received.
Cancellation & Rescheduling Policy
At Ramos Detailing, we reserve time specifically for your appointment to ensure every vehicle receives the attention it deserves. We ask that customers provide at least 48 hours' notice when cancelling or rescheduling an appointment.
Cancellations at least 48 hours before the appointment: full refund of your deposit. No cancellation fee applies.
Rescheduling at least 48 hours before the appointment: free of charge. Your existing deposit transfers to the new appointment.
Rescheduling less than 48 hours before the appointment: a $40 rescheduling fee applies. Your existing deposit transfers to the new appointment and remains credited toward your detailing service. The $40 fee must be paid before the new appointment is confirmed.
Cancellations less than 48 hours before the appointment: the deposit is nonrefundable. No separate $40 rescheduling fee applies to a cancellation.
Missed appointments and no-shows: customers who miss a confirmed appointment without cancelling forfeit their deposit. No additional $40 fee is charged.
Cancellations by Ramos Detailing: you may choose a full deposit refund, or free rescheduling with your deposit transferred.
Emergencies: exceptions may be made at Ramos Detailing's discretion. Please contact us as soon as possible at (202) 957-9723.
The 48-hour window is measured from your confirmed appointment start time, Washington, DC time. Exactly 48 hours' notice counts as on time.
6. Weather and Unsafe Conditions
Appointments may be delayed or rescheduled due to severe weather, unsafe working conditions, equipment issues or unexpected circumstances. We will contact you to discuss available options. If Ramos Detailing cancels an appointment, the refund or free-rescheduling options in our booking policy apply.
7. Vehicle Condition and Results
Results depend on the vehicle’s condition, materials, age and maintenance history. Some stains, scratches, odors, oxidation or existing defects may not be completely removable. Detailing does not guarantee restoration to a new condition.
We may decline or propose changes to a service where the vehicle or working conditions create an unreasonable safety risk or risk of damage. Changes to the work or price require discussion with you. Nothing in these terms removes rights or remedies you have under applicable law.
8. Payments and Refund Requests
How to pay your deposit
You don't pay anything when you send a request. After we approve your date, time, and price, we'll send you deposit instructions.
Square Invoice (preferred): we'll send you a secure payment invoice.
Zelle: send your deposit to (202) 957-9723. Please confirm the recipient with Ramos Detailing before sending, and include your name and appointment date in the memo.
We never ask for card numbers or bank details on this website. Your appointment is confirmed only after we receive and verify your deposit.
Refund Policy
You qualify for a full deposit refund when you cancel at least 48 hours before your confirmed appointment, when Ramos Detailing cancels and you request a refund, or when Ramos Detailing approves an exception.
Deposits are normally forfeited for cancellations less than 48 hours before the appointment and for no-shows.
Refunds are processed manually through the original payment method. Square payments are refunded through Square; Zelle refunds are coordinated with you directly. Processing fees are never deducted from a full deposit refund.
Contact us promptly about a service concern or other refund request so we can review the circumstances and applicable law. These terms do not limit mandatory consumer rights.
9. Google AI-Assisted Messaging
If enabled, we may use automated or AI-assisted messaging tools through Google or other supported platforms to answer service questions and assist with appointment requests. These responses may be inaccurate or incomplete.
Automated messages do not guarantee appointment availability, final pricing or a reservation. Your appointment must be expressly confirmed by Ramos Detailing in accordance with the deposit policy. Call or text us to verify important details.
10. Website Content and Intellectual Property
Website photographs, branding, service descriptions and other content belong to Ramos Detailing or their respective owners. Unauthorized commercial reproduction or misuse is prohibited except where permitted by law or with the rights holder’s permission.
11. Applicable Law
These terms are governed by applicable laws of the District of Columbia and other relevant jurisdictions, without limiting mandatory consumer protections or rights that apply to you or the location where services are provided.
12. Updates to These Terms
We may update these terms when services, business practices or legal requirements change. Updated terms will be posted with a revised effective date. Changes do not retroactively alter an agreed appointment or override applicable law.